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INDUSTRY FACT FILE · HOSPITALITY, TRAVEL & TOURISM
Applicable Cybersecurity Services and Codec Networks Bundles for Hospitality and Travel
How Codec Networks services and bundled service models help hotel chains and owners, travel platforms, tour operators, restaurants and venues resolve their threats and meet CERT-In, DPDP, RBI, PCI DSS, immigration, SEBI and brand expectations.
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In this document 1. Our approach 2. Mapping threats to services 3. Codec Networks service catalogue for the sector 4. Codec Networks bundles for the sector 5. Sector programmes built from the bundles 6. Packages: Foundation, Assurance and Continuous Resilience 7. Regulatory requirement-to-bundle mapping 8. Threat-to-bundle coverage matrix 9. Delivery methodology and deliverables 10. Why Codec Networks 11. Annex: indicative commercial ranges |
1. Our approach
Hospitality needs assurance that follows the guest journey. Codec Networks works on four principles:
- Follow the data: map guest identity, card and loyalty data across properties, platforms and vendors before anything else.
- Test the way attackers book: booking engines, apps, OTA integrations, payments and Wi-Fi tested with the techniques used against hotels and platforms.
- Assume ransomware: make PMS, PoS and booking systems recoverable and rehearse running a property on paper.
- Prove it to guests, brands and regulators: findings mapped to DPDP, PCI DSS v4.0.1, ISO/IEC 27001, CERT-In expectations and brand standards.
2. Mapping threats to services
The table maps the 18 threats identified in Document 4 of this set to the Codec Networks services that help mitigate them.
|
Threat / challenge |
Applicable Codec Networks services |
Intended outcome |
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Guest data breaches |
DPDP programme, data mapping, vendor assurance, access controls |
Protected guest data |
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Ransomware halting operations |
Segmentation, backup and restore testing, EDR validation |
Properties that keep running and recover fast |
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OTA extranet account takeover |
Account review, MFA, phishing simulation, monitoring |
Guests who are not defrauded in your name |
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Booking engine and API attacks |
Application and API testing, bot resistance |
Hardened platforms |
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Payment card theft and skimming |
PCI DSS scoping, payment flow testing, PoS controls |
Protected payments |
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Loyalty fraud and credential stuffing |
Bot management, MFA, redemption anomaly detection |
Protected member value |
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PMS and vendor platform compromise |
Vendor assessments, contractual controls, access monitoring |
Accountable vendors |
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Guest and conference network exposure |
Wireless testing, segmentation, controller hardening |
Safe networks for guests and delegates |
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Phishing |
Phishing simulation, MFA, awareness |
Fewer compromised accounts |
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BEC |
Payment verification, BEC simulation |
Reduced fraud |
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Fake websites and brand abuse |
Brand monitoring and takedown |
Guests reaching the real you |
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PoS malware and kitchen systems |
PoS testing, segmentation, integration review |
Clean outlets |
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Digital keys, IoT and building systems |
IoT and building system reviews, segmentation |
Safe rooms and venues |
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Insider misuse |
Access reviews, activity monitoring, offboarding |
Accountable access |
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Refund and chargeback fraud |
Process and control review, fraud analytics |
Reduced leakage |
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Identity document handling failures |
Data minimisation, retention and storage controls |
Compliant identity handling |
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Weak detection and response |
24x7 SOC, playbooks |
Reliable 6-hour reporting |
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Backup and recovery failure |
Backup review, restore drills, manual playbooks |
Proven recovery |
3. Codec Networks service catalogue for the sector
|
Service line |
Sector-relevant services |
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Security Vulnerability Assessment & Penetration Testing |
Property IT, PoS, key, IoT and building systems; cloud and enterprise assessments across properties |
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Application, API & mobile security |
Booking engines, apps, OTA and GDS integrations, loyalty platforms, delivery and ticketing integrations; bot and fraud resistance |
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Wireless security |
Guest and conference Wi-Fi penetration testing, segmentation and client isolation, captive portal and controller hardening |
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Payment security |
PCI DSS v4.0.1 scoping, gap assessment and readiness; tokenisation and gateway integration reviews; PoS security |
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Data privacy & protection |
DPDP programmes for guest, loyalty, employee and CCTV data; identity document handling; DPO-as-a-Service |
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Information security audit & compliance |
CERT-In-aligned audits, ISO/IEC 27001, brand and owner standard audits, SEBI disclosure support |
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Third-party risk management |
PMS, channel manager, booking engine, payment, loyalty and Wi-Fi vendor assessments; franchise and owner standards |
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Brand protection |
Look-alike domain, fake booking site and impersonation monitoring; takedown coordination; dark web monitoring |
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24/7 Managed SOC & threat monitoring |
Properties, platforms, cloud and extranets monitored; payment and loyalty anomaly detection; vendor access monitoring |
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Cyber forensics, incident response & simulation |
Breach investigations, 6-hour reporting and DPDP intimation support, guest communication, ransomware and extranet tabletops |
4. Codec Networks bundles for the sector
Eleven of the twelve bundles in the Codec Networks Bundled Service Models apply directly to hospitality, travel and tourism companies; the Global Cyber Back-Office SPV Program (Bundle 12) is offered separately for international clients.
Figure 6: Codec Networks bundles applied to the sector.
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Bundle |
Name |
Sector-relevant scope |
Best suited for |
Key deliverables |
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B1 |
Cyber Assessment & VAPT Assurance Program |
Property, PoS, Wi-Fi, IoT and enterprise assessments |
All businesses |
Assessment reports, retests and closure tracker |
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B2 |
Application, API & DevSecOps Security Program |
Booking engine, app, OTA API and loyalty platform testing |
Chains, OTAs, platforms, QSR |
Application and API risk reports |
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B3 |
Cloud, Infrastructure & Zero Trust Security Program |
Cloud PMS posture, segmentation, vendor and partner access |
Chains, owners, platforms |
Architecture review and remediation roadmap |
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B4 |
Regulatory Cybersecurity Audit & Compliance Assurance Program |
CERT-In-aligned audits, brand standard audits, SEBI support |
Listed groups, chains, platforms |
Audit report, gap matrix, evidence tracker |
|
B5 |
GRC, ISO, SOC 2 & Cyber Maturity Program |
PCI DSS v4.0.1 and ISO 27001 readiness, owner assurance |
Businesses formalising payment and security governance |
Maturity scorecard, policies, evidence packs |
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B6 |
Data Privacy, DPDPA & Data Protection Program |
Guest, loyalty, employee and CCTV data protection |
All businesses ahead of May 2027 |
Privacy gap assessment and roadmap |
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B7 |
Managed SOC, MDR & Continuous Threat Monitoring Program |
24x7 SOC with brand monitoring and fraud analytics |
Multi-property groups and platforms |
SOC reports, MTTD/MTTR, takedowns |
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B8 |
Digital Forensics, Incident Response & Malware RCA Program |
Breach investigation, reporting and guest communication |
Any business facing an incident |
Forensic report, RCA, reporting support |
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B9 |
Third-Party Risk Management & Supply Chain Cyber Risk Program |
PMS, channel, payment and Wi-Fi vendor assessments |
All businesses |
Vendor risk register and assessments |
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B10 |
Cyber Simulation, Awareness, Tabletop & Crisis Readiness Program |
Ransomware, extranet fraud and event tabletops |
Leadership, properties, vendors |
Exercise reports and playbooks |
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B11 |
Emerging Technology, AI, Web3 & Future Security Program |
AI concierge, personalisation and digital key security |
Businesses adopting new guest technology |
Risk assessment |
5. Sector programmes built from the bundles
Codec Networks packages the catalogue bundles into six hospitality and travel programmes.
|
Programme |
Built from bundles |
Challenges addressed |
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Guest Data Protection Programme |
B6, B9, B3 |
DPDP, identity data, vendor-held data |
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Booking & Payment Assurance |
B2, B5, B7 |
Booking engines, APIs, PCI DSS and fraud |
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Property & Wi-Fi Security |
B1, B3 |
Property IT, Wi-Fi, PoS, keys and building systems |
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Brand & Guest Trust |
B7, B10 |
Brand monitoring, extranet fraud, guest communication |
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Vendor & Owner Assurance |
B9, B4, B5 |
Vendor assessments, brand and owner standards |
|
SOC & Response |
B7, B8 |
Detection, response and 6-hour reporting |
6. Packages: Foundation, Assurance and Continuous Resilience
|
Package element |
Foundation |
Assurance |
Continuous Resilience |
|
Typical organisation |
Independent hotels, restaurants and tour operators |
Hotel chains, QSR groups and venues |
Listed groups, OTAs and loyalty platforms |
|
Testing |
B1: property IT and Wi-Fi assessment |
B1 + B2: booking engine, app and API testing |
B1 + B2 + B10: continuous testing and red teaming |
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Audit and GRC |
B5: policy, awareness and crisis plan pack |
B4: annual independent audit + B5: PCI DSS readiness |
B4 + B5 + B9: audit, PCI DSS and vendor programme |
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Cloud and privacy |
B3: backup and recovery review |
B3 + B6: cloud posture and DPDP programme |
B3 + B6 + B11: posture, DPDP and new guest technology |
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Monitoring and response |
IR retainer (B8) |
B7: SOC with brand monitoring + B8 |
B7: SOC with hunting and fraud analytics + B8 |
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Reporting |
Compliance checklist and brand evidence |
CISO and management reporting |
Board, regulator and owner reporting |
7. Regulatory requirement-to-bundle mapping
|
Requirement (source) |
How Codec Networks helps |
Bundle |
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Cyber incidents to CERT-In within six hours; 180-day logs (CERT-In Directions) |
SOC, IR retainer and reporting support |
B7, B8 |
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Risk-based independent cyber audits (CERT-In audit guidelines, 2025) |
Independent IT and application audits |
B4, B1 |
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Guest, loyalty, employee and CCTV personal data (DPDP Act and Rules) |
DPDPA programme, data mapping, breach readiness |
B6 |
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No merchant storage of card data; tokenisation (RBI, October 2022) |
Tokenisation and gateway integration review |
B2, B5 |
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Payment environment controls (PCI DSS v4.0.1) |
PCI DSS scoping, gap assessment and readiness |
B5, B1 |
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Form C reporting of foreign guests (Immigration and Foreigners Act 2025) |
Secure identity data handling and retention |
B6, B3 |
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Quarterly cyber incident disclosure by listed companies (SEBI LODR) |
Incident records and disclosure support |
B4, B8 |
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Online travel platform duties (Consumer Protection E-Commerce Rules 2020) |
Platform security and data controls |
B2, B6 |
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Brand, owner, OTA and corporate client security standards (contracts) |
Standards audits, questionnaire readiness and evidence packs |
B5, B9 |
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Auditor eligibility and independence Where a regulator, standard or contract requires CERT-In empanelled or independent auditors, Codec Networks—CERT-In empanelled for information security auditing services—confirms eligibility and independence in each proposal. |
8. Threat-to-bundle coverage matrix
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Threat / challenge |
Primary bundle |
Supporting bundles |
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Guest data breaches |
B6 |
B9, B3, B7 |
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Ransomware halting operations |
B3 |
B7, B10, B8 |
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OTA extranet account takeover |
B10 |
B7, B2 |
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Booking engine and API attacks |
B2 |
B1, B7 |
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Payment card theft and skimming |
B5 |
B2, B1 |
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Loyalty fraud and credential stuffing |
B2 |
B7 |
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PMS and vendor platform compromise |
B9 |
B3, B7 |
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Guest and conference network exposure |
B1 |
B3 |
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Phishing |
B10 |
B7 |
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BEC |
B10 |
B7 |
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Fake websites and brand abuse |
B7 |
B10 |
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PoS malware and kitchen systems |
B1 |
B5, B7 |
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Digital keys, IoT and building systems |
B1 |
B3, B11 |
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Insider misuse |
B7 |
B3 |
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Refund and chargeback fraud |
B2 |
B7 |
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Identity document handling failures |
B6 |
B3 |
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Weak detection and response |
B7 |
B8 |
|
Backup and recovery failure |
B10 |
B3 |
“Primary” and “supporting” indicate suggested combinations, not guaranteed mitigation or complete coverage.
9. Delivery methodology and deliverables
Figure 7: The Codec Networks delivery methodology.
Typical deliverables include property, Wi-Fi and PoS assessment reports with retests, booking engine, app and API test reports with bot and fraud findings, a PCI DSS v4.0.1 scoping and readiness report, a DPDP data map and gap assessment covering guest, loyalty and identity data, a vendor and platform risk register, a brand monitoring and takedown log, a CERT-In-aligned audit report, brand and owner evidence packs, crisis playbooks and exercise reports, and SOC reporting across properties.
10. Why Codec Networks
- CERT-In empanelled for information security auditing services, and empanelled with NICSI for application audit and compliance services (start-up category).
- Certified to ISO 9001:2015, ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018.
- Full stack: VAPT, regulatory audit, managed SOC, forensics, privacy and Board advisory from one partner, so findings, monitoring and closure stay connected.
- Hospitality depth: booking engines, OTA integrations, PMS, PoS, loyalty, guest Wi-Fi and identity data flows tested the way attackers use them and mapped to DPDP, PCI DSS v4.0.1 and CERT-In expectations.
- Recognised frameworks and tools: OWASP ASVS/MASVS and API Top 10, MITRE ATT&CK, NIST CSF, ISO 27001 and PCI DSS; tools such as Burp Suite, Nessus, Metasploit, Prowler and leading SIEM/EDR platforms.
- Certified people: CEH, OSCP, CPENT, CISA, ISO 27001 LA/LI, CHFI, CTIA and ECIH professionals.
Annex: Indicative commercial ranges
For internal sales reference only—remove this annex before sharing externally. Ranges are taken from the Codec Networks Bundled Service Models and are subject to scoping, asset counts, frequency and service levels.
|
Bundle |
Package examples and indicative ranges |
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B1 VAPT Assurance |
Essential ₹1.5–5 lakh; Professional ₹5–15 lakh; Enterprise ₹15–40 lakh; Annual retainer ₹25 lakh–₹1.5 crore |
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B2 AppSec & DevSecOps |
API Quick Check ₹2–6 lakh; AppSec Professional ₹8–20 lakh; DevSecOps Maturity ₹12–35 lakh; Secure SDLC retainer ₹3–15 lakh/month |
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B3 Cloud & Zero Trust |
Cloud Essential ₹3–8 lakh; Professional ₹8–25 lakh; Enterprise ₹25–75 lakh; Continuous assurance ₹2–10 lakh/month |
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B4 Regulatory Audit |
Gap review ₹5–15 lakh; Full regulatory audit ₹15–50 lakh; Multi-framework audit ₹30 lakh–₹1.25 crore; Annual retainer ₹3–20 lakh/month |
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B5 GRC, ISO, SOC 2 |
ISO readiness ₹5–15 lakh; ISO implementation ₹15–45 lakh; SOC 2 readiness ₹15–60 lakh; GRC retainer ₹2–12 lakh/month |
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B6 Privacy & DPDPA |
Quick assessment ₹3–10 lakh; Implementation ₹10–40 lakh; DPO-as-a-Service ₹2–8 lakh/month; Privacy retainer ₹3–15 lakh/month |
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B7 Managed SOC |
Starter ₹2–5 lakh/month; Professional ₹5–15 lakh/month; Enterprise ₹15–50 lakh/month; co-managed per FTE/shift |
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B8 Forensics & IR |
Triage ₹3–15 lakh; Full investigation ₹15–75 lakh; Ransomware response ₹25 lakh–₹1.5 crore; IR retainer ₹5–50 lakh/year |
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B9 TPRM |
₹25,000–₹2 lakh per vendor; batch pricing for 50–500 vendors; retainer ₹3–25 lakh/month |
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B10 Simulation & Tabletop |
Awareness ₹1–5 lakh; Phishing simulation ₹2–10 lakh; Tabletop ₹5–20 lakh; Cyber war-game ₹15–75 lakh; Annual retainer ₹10 lakh–₹1 crore/year |
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B11 Emerging Tech |
AI/LLM risk review ₹5–25 lakh; Smart contract audit ₹5–50 lakh; Emerging tech retainer ₹5–25 lakh/month |
Talk to Codec Networks
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Contact Codec Networks Pvt. Ltd. New Delhi: 507, 5th Floor, New Delhi House, Barakhamba Road, Connaught Place, New Delhi – 110001 Gurugram: 707, 7th Floor, Silverton Tower, Golf Course Extension Road, Sector 50, Gurugram – 122018, Haryana Landline: 011 430 496 96 | 011 437 522 99 Mobile: +91 99716 76124 | +91 88007 88220 | +91 88003 31124 Email: mktg@codecnetworks.com Web: www.codecnetworks.com |
Note: Service scope, deliverables, monitoring coverage and service levels are confirmed during engagement scoping. Services support risk reduction and assurance but do not guarantee prevention of all cyber incidents or regulatory compliance. Regulatory references are summaries; confirm against the official instruments applicable to each entity.